INCLUSIVE DATA BUNDLE NOT LOADED

My inclusive bundle gets loaded the 12th of every month. On the 12th April 2015 only my airtime and sms bundles were loaded, not my data bundle. I logged a query on 12 April 2015 (***) and was advised that the data should be loaded within 24 hours. This did not happen. On 13 April 2015 I contact the call centre and the operator was not able to resolve my issue. I logged a online query (***) which has been forwarded to MTN Active Support Hub who have not contacted me at all. I spoke to another consultant on 13 April 2015 who logged another service query and advised that the bundle should be loaded within 24 hours. My data bundle has still not been loaded. My 60 mtn to mmtn minutes have also disappeared.