MM
Melanie M

1 reviews | Active since Mar 2011

17 Sept 2015, 09:31

INCESSANTS AND MISLEADING SMSES

Stop sending me SMSES! I don't wanr to enter your competitions or buy data!<br> Further more your SMSES are misleading, saying that I am using data out of bundle and I need to buy more data. When I check my data balance, I have plenty of data! Now today you send me one saying my Data Bundle is depleted, and once again i check and i still have data.<br> <br> This is false and misleading and should not be allowed. I wonder what the consumer protection act will say about this. You are manipulating people into buying data when they do not need it.

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Sept 2015, 14:20
Official
Hello melmcl,

Thank you for post.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

Kindly note that you are welcome to dial *130*603# to opt out of our marketing sms's.

We sincerely hope that we are able to restore your faith in us.

Kind regards
Farhaana
REQ:***