INCAPABLE OF RESOLVING BILLING QUERIES IN 60 DAYS

MTN cannot do a migration or upgrade smoothly. In August last year it took them 60 days to sort out a migration and billing problem for which they owed me credits, but because of their lack of urgency they suspended and unsuspended my phone 5 times. I upgraded to the SKY package on 16 April, got an sms to say upgrade was successful and got the phone working on the same day. I received my bill at the end of April with an amount of R5770.00 outstanding and my phone got suspended (which was impossible). I phoned them on the 3rd of May to hear they never activated the SKY package (but i received sms notification) so I had to go back to the branch to log a query. I phoned again 2nd week of May and nothing was done. They activated the package but they didn't do anything about the credit. I emailed and phoned constantly to follow up with them. It has been 53 days and non of the departments know what they are doing. The credit is confirmed but I just received an email threatening if I don't pay the full amounts they will go the lawyer route. They are in breach and after 15 years I will not continue with them. I will take my phone back tomorrow and they WILL cancel this contract!