Incapable of refunding incorrect debit orders

MTN has proven to be brutally incapable of handling a rather straight forward complaint. I was incorrectly debit ordered for three months after I cancelled my contract toward the end of last year. It took three months to get MTN to stop. I have been refunded most of the money, but not the full amount. It has taken months of correspondence to get a reconciliation on the account which apparently indicates I am owed R241.24. I have now been assured on three separate occasions that this will be dealt with and that the matter is essentially resolved. My last 'promise' was followed with a weak excuse surrounding industrial action. I would maybe have understood if it were not for the period of time that has passed during this debacle. I have spoken to people in store, sent over 20 emails, 2 hello peter reports, phoned 808 numerous times and yet, this remains an item on my 'to do list'. An unpleasant daily reminder of the poor service that MTN delivers. I will continue pursuing this in principal. <br> <br> MTN Complaints Management Team: REQ:***