Incapable Call Center Services

<p>Good day</p> <p> </p> <p>I have been a client of MTN for many years and very seldom had any problems. As of the 19th August 2016, all this changed as their call centre agents are unable to change a simple debit order instruction.</p> <p> </p> <p>As I have changed banks, I instructed MTN to change my banking details with effect 01/09/2016. This did not happen and my old bank account was debited and incurred penalties for a returned debit order. I phoned the call centre again to arrange for a double debit at the end of September 2016 to bring my account up to date.</p> <p> </p> <p>On 15 September I received an sms that my services are suspended and had to pay X amount (arrear debit order plus penalties). Again I phoned the 808 call centre and the agent who assisted me made a note that a double debit must be done that very same day (this after I told him several times that it must be at the end of the month). I told him again that they may not double debit my account immediately as he just mentioned, it must be the END OF THE MONTH, so he "changed" it.</p> <p> </p> <p>Today 16 September 2016 I received an sms from the bank, MTN double debited my account. They did not have the authority to debit my account mid month. When I phoned the 808 call centre again, they where unable to assist me as it must be dealt with the accounts department.</p> <p> </p> <p>I don't have much hope in getting this sorted and am very disappointed in MTN. Maybe they need to get more funds in to pay their Nigerian fine and started *****ing from their loyal clients!</p>