Inappropriate Service Received

<p>I am a citizen of Lichtenburg, one of my MTN contracts are due for an upgrade. I have app**** 2 times online for an upgrade, reference numbers :</p> <p> ********** 2</p> <p> ********** 7</p> <p>No responses have been received up to date....which is 2 weeks later.</p> <p> </p> <p>Today the 23rd of May 2017 I went into the shop in Lichtenburg to upgrade my contract, after about 5 mins, someone came from the back and accidentally saw me and asked How can she assist, I said I want to upgrade, and she referred me to a guy named Sammy sitting behind his desk at the back. As I approached him after the lady introduced me he said he will assist now, he was throwing away documents and typing on his computer, after about 5 minutes he stood up and grabbed his phone where he opened his whatsapps and started typing, I asked if he is going to assist me soon and he just looked at me, I turned around and exited the shop.</p> <p> </p> <p>How low standard service can you get? The guy is whatsapping in front of Customers and his name badge indicated he was Sammy. I am furious, and I expect MTN to call me to rectify this low standard service.</p> <p> </p> <p>This is in contravention of the contract I signed as I was planned for an upgrade within the statutes of the contract, failing to do so from the parties involved indicates a breach of contract and no matter how you try to interpret the situation the consumer act applies here. I can cancel my subscription and any liabilities I still have towards MTN falls away. Let your legal team read up on this!!!</p>