Inappropriate response to initial claim

The following person responded to my initial complaint. Veronica REQ:***<br> The initial claim involved a data ******* and a terrible call center service.<br> Her response was that I did not supply a valid MTN number, ***, was the number I supp****, this is a MTN number why else would I buy data for this number?? Have you hear of such a thing as migration and taking your old number with?!?<br> <br> Secondly she directed me to their pathetic call center AGAIN, DID YOU READ MY COMPLAINT? I complained about your call center! Get your fact straight or I'll be forced to involve the Consumers Council.