SC
Shaun C
1 reviews | Active since Oct 2013
07 Jul 2015, 10:13
INAPPROPRIATE MTN CHARGES FOR SERVICES
Below are two e-mails sent which have not received a response. A further email was sent on 26 June 2015 and no response. Raises questions on customer resolution<br> <br> From: [Email Removed]<br> To: \customercare"<br> Sent: Tuesday"
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Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 15:30Hello sharcurr,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service delivery.
Kindly be advised that BIS has been removed from your line and your MTN account will credited with the subscription fees already paid.
Once again please accept our heartfelt apologies for the lapse in service.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service delivery.
Kindly be advised that BIS has been removed from your line and your MTN account will credited with the subscription fees already paid.
Once again please accept our heartfelt apologies for the lapse in service.
Kind regards
Letumile
REQ:***
MTN South Africa's reply09 Jul 2015, 15:30
Official
Hello sharcurr,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service delivery.
Kindly be advised that BIS has been removed from your line and your MTN account will credited with the subscription fees already paid.
Once again please accept our heartfelt apologies for the lapse in service.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service delivery.
Kindly be advised that BIS has been removed from your line and your MTN account will credited with the subscription fees already paid.
Once again please accept our heartfelt apologies for the lapse in service.
Kind regards
Letumile
REQ:***