inappropriate feedback

HI<br> i am not getting the correc<br> I WAS ADVISED THAT THE DATA CHARGES WAS REVERSED DUE TO IT BEING CHARGED INCORRECTLY, I WAS ALSO ADVISED THAT THERE IS A PROBLEM AND THE MONTHLY DATA IS NOT BEING PROVIDED , SINCE THIS IS THE CASE, THEY WERE SUPPOSED TO REVERSE ALL THE INCORRECT MONTHLY DATA CHARGES, PLEASE SEE BELOW AND ADVISE SO THAT I KNOW WHAT IS HAPPENING, I HAVE CALLED TWICE AFTER THAT AND THE 808 CUSTOMER SERVICE ADVISES THEY DONT KNOW THE PEOPLE IN THE COMPLAINTS RESOLUTION TEAM, THEY CANT GET SOMEONE TO CALL ME AND THAT I CAN RELOG A HELLO PETER TO GET FEEDBACK!? PLEASE GIV ME FEEBACK VIA EMAIL<br> <br> We are truly sorry for the breakdown in service. Please allow us to resolve the issue amicably.<br> <br> We have now perused your account and confirm that there is no recurring bundles or promotional data bundles active on the account. We have now internally requested a copy of your contract to see what was included in the promotion. Once the document is received can we correct the discrepancy.<br> <br> There was a billing request logged for the invoice in question. The reference number for the request that was logged is ***.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***