MM
Mahomed M
1 reviews | Active since Jun 2019
01 Aug 2019, 14:17
Inappropriate deceit
Have 24 month contract not yet expired at R199 per month being overcharged R210 to date. Have approached mtn was unable to upgrade as i am within my 24months donot understand the imcrease whilst in contract.
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Replies (2)MM
Mahomed M's updateReviewer Update
14 Aug 2019, 10:20No response received despite calling and emailing.
MM
Mahomed M's update14 Aug 2019, 10:20
Reviewer Update
No response received despite calling and emailing.
MTN South Africa's replyOfficial
22 Aug 2019, 12:05 Good day Mahomed
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, you are due for an upgrade between your 21st to 24th month of your MTN contract. Your email address has been updated and I will email you last 3 months invoices.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, you are due for an upgrade between your 21st to 24th month of your MTN contract. Your email address has been updated and I will email you last 3 months invoices.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Best regards,
MTN South Africa's reply22 Aug 2019, 12:05
Official
Good day Mahomed
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, you are due for an upgrade between your 21st to 24th month of your MTN contract. Your email address has been updated and I will email you last 3 months invoices.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, you are due for an upgrade between your 21st to 24th month of your MTN contract. Your email address has been updated and I will email you last 3 months invoices.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Best regards,