Inappropriate advertising
Two weeks back i saw the mtn catalogue with an iphone SE 128GB and i went to mtn vredenburg to apply for that contract of R399 they told me they will order it n call me back, i waited for the call till i decided to go there myself yesterday when i ask about my contract they told me they couldn't find that phone n ask if myb i can consider taking another phone.. my fuss is about why mtn would advertise aomething knowing very well that they only have a handful of it? And I'm asking myself that if i didn't fo there when would i know that they didn't get that phone? They are now telling me about other options like that same iPhone SE but a 64GB with the same price as the 1 i wanted. I am so disappointed with MTN, I've been a loyal customer for too long now to deserve this kind of service. I want that 128GB iPhone SE Nothing else.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we are aware of stock challenges and apologize for the service lapse. Kindly note that we are working around the clock to resolve this matter.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we are aware of stock challenges and apologize for the service lapse. Kindly note that we are working around the clock to resolve this matter.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Best regards,