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naseema S
1 reviews | Active since May 2015
18 May 2015, 19:35
inadequate service
I went in to the killarney branch to upgrade my current package to the unlimited calls and data package. the guy said he would call but never did.after me emaiking the store i recieved a call stating i cant upgrade due to being a few months early. i explained the contract was for work and i needed a phone with unlimited calls and that i have paid ny bill dikigently and being a loyal customer for years. i was then told to take out anothet contract. how ridiculous! if thiss is not sorted out i wil move my current contract to cell c
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Replies (1)
MTN South Africa's replyOfficial
22 May 2015, 15:31Hello naseema123,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN account number or MTN cellphone number that you want to upgrade. I am unable to pick up details with the information you have provided on this query. The sooner you provide us with the requested information we may investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN account number or MTN cellphone number that you want to upgrade. I am unable to pick up details with the information you have provided on this query. The sooner you provide us with the requested information we may investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply22 May 2015, 15:31
Official
Hello naseema123,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN account number or MTN cellphone number that you want to upgrade. I am unable to pick up details with the information you have provided on this query. The sooner you provide us with the requested information we may investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN account number or MTN cellphone number that you want to upgrade. I am unable to pick up details with the information you have provided on this query. The sooner you provide us with the requested information we may investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,