Inadequate Information and Nonchalant Service

Good day,

I am very frustrated I have been told I have forfeited my travel cruise voucher which I was told I was guaranteed when purchasing my Samsung s8+ MTN December 2017. None of this information on downloading Samsung up rewards etc was explained to me at the shop. I was not told to me on how to redeem this voucher when I purchased the phone.

Anyway I have downloaded the app and honestly that is all I could do. Do not know how to retrieve the voucher on the app. I therefore called the Samsung MTN shop dealing with these vouchers and they tell me I am too late. I should have downloaded as soon as I purchased phone and contacted them then. At the moment the deadline has occurred ie. 15 January they are no longer offering this voucher.

I feel this is totally unfair. In fact I got this phone December and I was travelling the entire time out of the country and only returned mid-January. Due to that I did not redeem this voucher immediately after purchase I forfeit this. Let us not forget I did not get the instructions at all to go about the process and no one told me of the deadline. I feel MTN should assist me in this matter if you care at all about me as a customer. I am sure many more people faced the same problem.

I called MTN Rosebank yesterday to ask to speak to the manager on this matter since the Samsung Mtn Call Center which deals with the voucher retrievals said I need an email from them in order to process for me after he deadline, the manager said she was busy and would call me back. This has not happened to date to show how no one really cares about this matter.