Inadequate customer service

I called into the contracts customer service line and an agent by the name of Nkosinathi Masondo answered to assist. My query was related to the migration of my number from contract to prepaid, which I have been trying to get done from end of January already. Nkosinathi informs me that the migration was done as of today. I ask him to confirm if any debit is going to run from my account and he states that he is not able to check that information but he will then email the retentions department and get back to me tomorrow (17 Feb 2016).now because I know that I may not be able to follow up with him tomorrow due to the fact that,when calling a call centre you speak to different people all the time; I then ask him to give me his manager's email address so that I may have a point of contact;he bluntly and rudely refused,continued to arrogantly argue with me and then cut the call.<br> He let it slip that his supervisor is Ofentse Molale and his manager is Brenda (the surname is unknown according to him).<br> I tried to tell him that how he is treating me is not inline with \TCF\" which is treating customers fairly and again he told me not to inform him of that.<br> MTN MUST SHUT IT'S DOORS,CLEARLY!!"