inactive sim card

Item: MTN South Africa
Rating: 1
Author: Vuyiswa M

I lost my sim MTN sim card beginning on march. I went to MTN store in Jabulani mall on the 16th of march for a sim swap, they refused to do a sim swap for me as they stated that they only do sim swaps Monday till Wednesday , I advised them that i'm not available during the week hence i only came through on a Friday, The store agent advised that i should contact the customer, i advised her that i cannot do that as i do not have proof of residents.

what is a point of having a direct store and operating hours if they cannot assist when needed. I will be going back this Saturday and i want my sim card active. affected number : ********** 232

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

20 Mar 2018, 12:02

Good day Vuyiswa,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that it is required by law to provide your proof of residence. We are bound by this law to ask for your proof of residence.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's reply20 Mar 2018, 12:02

Official

Good day Vuyiswa,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that it is required by law to provide your proof of residence. We are bound by this law to ask for your proof of residence.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's replyOfficial

20 Mar 2018, 12:02

Good day Vuyiswa,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that it is required by law to provide your proof of residence. We are bound by this law to ask for your proof of residence.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's reply20 Mar 2018, 12:02

Official

Good day Vuyiswa,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that it is required by law to provide your proof of residence. We are bound by this law to ask for your proof of residence.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

Vuyiswa M's updateReviewer Update

20 Mar 2018, 12:29

that is not the point, I raised that with them after they refused to do a sim swap for me, they stated that they only do sim swaps Monday to Wednesday. I went to the store on Friday, they said i should comeback on Monday, i cannot do that as i'm at work during working days, if they do not do sim swaps on Saturdays regardless if i have proof of residence they will still not help me because the do not do sim swaps on weekends. so now what should i do as i did try to do sim swap through the call center again yesterday, but there are other security questions i failed, which means sim swap should be done face to face, how will i do sim swap face to face if they refuse to assist me on weekends, should i be abesnt from work for a sim swap?

Vuyiswa M's update20 Mar 2018, 12:29

Reviewer Update