BM
Boipelo M
1 reviews | Active since Dec 2016
07 Aug 2019, 16:52
Inactive SIM 4 days after contract was initiated
I got a data contract at Brooklyn store on Saturday afternoon, the 3rd of August. My SIM card was not active that night and it is still not active today, the 7th of August. Now they’re telling me I have to go back to the store, and who knows whether or not I’ll be leaving with an inactive SIM card AGAIN. I will be canceling this contract and should they give me any hassle with the cancellation, I will let it be known promptly
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Boipelo M's updateReviewer Update
07 Aug 2019, 18:42So I went to the small Brooklyn store cancel, and I was just told that they don’t do cancellations in store. I should instead call 808 or rather go to the big MTN store. Without even enquiring about why I’m canceling and can something be done instead to help. So I went to the big store where I learnt that customers from the small store are frequently referred to. I found out that my SIM was assigned a number that isn’t even on the MTN network and that I may have possibly been assigned an incorrect data contract package. I was told told to give them 24 hours for a resolution. All I can say is, we will see
BM
Boipelo M's update07 Aug 2019, 18:42
Reviewer Update
So I went to the small Brooklyn store cancel, and I was just told that they don’t do cancellations in store. I should instead call 808 or rather go to the big MTN store. Without even enquiring about why I’m canceling and can something be done instead to help. So I went to the big store where I learnt that customers from the small store are frequently referred to. I found out that my SIM was assigned a number that isn’t even on the MTN network and that I may have possibly been assigned an incorrect data contract package. I was told told to give them 24 hours for a resolution. All I can say is, we will see