JW
Jacqueline W
1 reviews | Active since Oct 2013
01 Jul 2015, 07:46
Inactive account still being billed for
I called MTNSP in April 2015 to log a call for my contract to be terminated. I called again on the 12th June 2015 to log the same call. I have a reference number *** that my account should be closed. After 12th June, MTN reverted the airtime they had sent to me which was okay, but I'm being billed for airtime I am not using. A debit order just went off for the second time for airtime I am not using. I'm really frustrated with this matter. I don't want the airtime I just would like MTN to close this account immediately.
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MTN South Africa's replyOfficial
08 Jul 2015, 08:20Hello jackdajack,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number was migrated to Prepaid on 2015-06-15. A billing query has been logged for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number was migrated to Prepaid on 2015-06-15. A billing query has been logged for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
MTN South Africa's reply08 Jul 2015, 08:20
Official
Hello jackdajack,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number was migrated to Prepaid on 2015-06-15. A billing query has been logged for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number was migrated to Prepaid on 2015-06-15. A billing query has been logged for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda