JN
Jaco N
1 reviews | Active since Feb 2015
04 Feb 2015, 11:52
Inacessible call centre!!!
Mtn Insurance number *** never get you to a consultant. The line just cuts off during the automated response. My Mtn account have been debited since 2011 for number and iPhone not belonging to me. It has been endless battle to get this investigated and reversed with no consultant coming back or just simply cutting you off.<br> Absolutely ridicules service!!!!
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Replies (1)
MTN South Africa's replyOfficial
19 Feb 2015, 10:16Hello Jaco.Nortje@,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply19 Feb 2015, 10:16
Official
Hello Jaco.Nortje@,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,