RH
Rafique H

1 reviews | Active since Sept 2015

08 Sept 2015, 07:37

Inaccurate Unauthorized Billing

I app**** for a new contract in April 2015 and requested a limit of R300 to be set on my contact. The MTN sales consultant actually set up a limit of 11500 which I was unaware of. I was changed R2500 extra for Data excluding calls. The consultant was dismissed and now MTN says that they cannot refund the amount due to the contract been signed with out a limit. The actual limit of 11500 is ludicrous its been 4 months and Im <br> held liable for a bill which I'm disputing. I was a Vodcom customer for the previous 9 years and thought that MTN was a better option they thrive on out of Data bundle rates and charge absurd amounts. I will be canceling this contact. Should of stayed with Vodacom

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Sept 2015, 13:31
Official
Hello Rafique Hassim,

Thank you for your post.

Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

Best regards,