Inaccurate Monthly Bill

Good day

I have a billing query. I have a contract for the Oppo A16s. I have had my number *** for years and requested it to remain prepaid without a data bundle plan on it.

However, I have been going to the SABC0035 MTN Century City Canal walk branch - 663-667 where I got the contract to query with the Salesperson , Nashville Marais who assisted me to get the contract regarding the MTN Mega Gigs XS that I'm being billed for R117.39 monthly for which I don't even use.

I have attached screenshots showing that the data remains when my mobile data is depleted, the 499.62MB doesn't allow internet access of any sort, hence I have never used it but I am constantly being billed for it.

Two consecutive months I was being billed for Local Voice for the amount of R222.14, which left me furious, whereas I have never requested for it as mentioned to Nashville I had an MTN prepaid simcard for years so don't require any additionals such as voice and data plans, but he went ahead and added it costing me what was not what I had agreed on. I will attach my contract .

I am requesting to not be billed for this MTN Mega Gigs XS amounting to R117.39 which I didn't ask for. The Salesperson, Nashville Marais is clearly doing everything he feels will increase his commission and not what the customer is requesting. I need this rectified asap, as well as a refund of the Local Voice that I paid for the 2 consecutive months.

The only thing I got when querying this at the store is that Nashville forgot to rmeove the Local Voice, him forgetting is costing me once again .

My ID number is *** Name : Siphokazi De Ke Cellphone number : ***