inaccurate billing and information
<p>My name is Mmafusi n recently upgraded my contract.</p> <p>The problem is that everytime i ask for my account balance so that i can pay, no 1 can tell me why im billed the amount im told neither can they explain how did it come to that amount. The stores says a different amount from that i get from the call center.</p> <p>2nd problem is that each time i have to call 808 and speak to a consultant, the call ends n i need to go to the store to call customer care.</p> <p>3rd problem is insurance, i signed up for insurance the same day i upgraded n was not told of any waiting period but a consultant from customer care said ill be covered after my 1st intalment, but why</p> <p>4th problem is that why do i have to pay so much money to get my invoice every month. so i need to pay MTN to get my monthly invoice.</p> <p>5th problem is that i made an electronic payment of R600.00 on 26.09.2016 n till todate its not reflecting. i sent an email to Nokthula from the call center with my Proof of payment i have not heard from her since. The call ref</p>