Inaccurate Billing
MTN useless bunch of people!!! I agreed to stay with these people after considering to move to another service provider. Now they convinced me to stay because they offered me data which i was told i will pay R89.91 on a monthly basis. When the contract kicked off, they charged me more than the agreed amount. When they rectified the problem by crediting my account, they decided I owe them the following month (current). On top of that their stupid new website kicks us off and we cant logon to our accounts!!!
Dear Sibapiwe,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Please note the matter has been addressed and resolved. We can confirm that your monthly subscription is rated @ R89.0 p.m. Your account has been credited accordingly for past invoices.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Sibapiwe,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Please note the matter has been addressed and resolved. We can confirm that your monthly subscription is rated @ R89.0 p.m. Your account has been credited accordingly for past invoices.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,