pH
pieter H
1 reviews | Active since Aug 2011
09 Jun 2015, 13:45
inaccurate billing
My contract expired 2015.05.30.I requested to change to prepaid on 2015.05.31 as per MTN store.After numerous calls and E-mails I received a response 2015.06.09 that my contract will be changed to prepaid.There is a outstanding invoice dated 2015.06.01 for subscription fee payable.Subscription fees are payable in advance so I don't understand why I have to pay the full month subscription for June when my contract expired 2015.05.30.I can not get hold of anyone at MTN that can help me with my query telephonically...NOT MY FAULT EMPLOYEES ARE STRIKING....
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MTN South Africa's replyOfficial
17 Jun 2015, 10:35Hello pieterha,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our record shows that your number has been migrated to Prepaid. A credit has been passed for the invoice dated 2015-06-01 amounting to R525.00. Kindly be advised that you are liable to pay for the invoice dated 2015-05-01 which we tried to debit on the 2015-05-25 but the debit order was returned unpaid, the amount due is R481.40.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our record shows that your number has been migrated to Prepaid. A credit has been passed for the invoice dated 2015-06-01 amounting to R525.00. Kindly be advised that you are liable to pay for the invoice dated 2015-05-01 which we tried to debit on the 2015-05-25 but the debit order was returned unpaid, the amount due is R481.40.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply17 Jun 2015, 10:35
Official
Hello pieterha,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our record shows that your number has been migrated to Prepaid. A credit has been passed for the invoice dated 2015-06-01 amounting to R525.00. Kindly be advised that you are liable to pay for the invoice dated 2015-05-01 which we tried to debit on the 2015-05-25 but the debit order was returned unpaid, the amount due is R481.40.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our record shows that your number has been migrated to Prepaid. A credit has been passed for the invoice dated 2015-06-01 amounting to R525.00. Kindly be advised that you are liable to pay for the invoice dated 2015-05-01 which we tried to debit on the 2015-05-25 but the debit order was returned unpaid, the amount due is R481.40.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,