1 reviews | Active since Sept 2015
Inability to resolver Itemised billing
1. <br> I've had an account with MTN since June 2015. From on set every month I've called MTN 2- 4 TIMES IN THE MONTH REQUESTING for the same thing - an ITEMISED BILLING. Each month I have been charged for this service, BUT MTN keeps sending me invoices and statements never itemized billing. <br> Everyone I've spoken too fuffs around as though they know what they are doing but the problem is not resolved.Each month I keep calling. At this stage I'm up to my eye***** with frustration. MTN can we cancel this contract amicably.<br> <br> 2.<br> A technical problem from MTN's side has prevented some numbers from being able to call me (numbers are blocked not on the persons profile nor on my phone ). I've deleted and re-entered the numbers but they are still blocked. I can not received calls from the blocked numbers.
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
