AG
Adrian G
1 reviews | Active since Jan 2013
06 Mar 2015, 07:47
Inability to produce an assessment invoice.
Your so called \High Volume Repair Centre"is an absolute Joke. <br> <br> It took them 3 weeks to assess a phone and come back with a BER report. <br> <br> subsequently I have been waiting a further two weeks to have an invoice issued for the assessment cost"
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Replies (1)
MTN South Africa's replyOfficial
16 Mar 2015, 07:17Hello AJZA01,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved. This matter has been escalated to the repair centre supervisory team for resolution, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved. This matter has been escalated to the repair centre supervisory team for resolution, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply16 Mar 2015, 07:17
Official
Hello AJZA01,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved. This matter has been escalated to the repair centre supervisory team for resolution, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved. This matter has been escalated to the repair centre supervisory team for resolution, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***