1 reviews | Active since Aug 2013
Inability to invoice
<p>I have been trying for over a month to obtain my invoice dated 13/08/2016. Every time i call in or use the @mtnza on twitter they say it has been done but the invoices i receive are simply a "year to date" dump which was clearly not checked as it stops at 13/07/2016.</p> <p>So MTN cant provide me with an invoice, nor can they resolve a query within the first 5 - 10 calls through their call centre.</p> <p>Where to next????? how do i get what i need from them???</p>
Good day Wesley,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the invoice and statements for the invoice dated 2016-08-13 and 2016-09-13 have been resent.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Good day Wesley,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the invoice and statements for the invoice dated 2016-08-13 and 2016-09-13 have been resent.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,