1 reviews | Active since Sept 2013
Inability to Do Their Job
I called MTN call centre to inquire about billing. On the 14th of each month my benefits get credited but to my surprised on the 16th I was out of airtime. Spoke to Sibusiso Majola a supervisor and was advised that I was billed for data, I was charged for downloading contents from 11:45 pm till 3am. I asked him to investigate the matter because during that time I was asleep. He told me that I have to call in AGAIN a month later to log a complain. MTN what happened to customer service? I demand that you look into the matter and get back to me, I am not gonna keep on calling you over an issue that was brought to your attention. Your consultants laziness and inability to do their jobs should not inconvenience customers. Can I have the matter resolved asap.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the airtime for cell *** has been used against content service. Note that this is not a MTN service. This service has been activated by the holder of the handset. MTN do not credit for this usage.
We have sent the request to SmartCall content service to remove your cell number from the data base. Your unsubscribe has been logged as #***.
You may call them for further assistance. ***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the airtime for cell *** has been used against content service. Note that this is not a MTN service. This service has been activated by the holder of the handset. MTN do not credit for this usage.
We have sent the request to SmartCall content service to remove your cell number from the data base. Your unsubscribe has been logged as #***.
You may call them for further assistance. ***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
***