Inability to Contact Call Centre

A little over 2 weeks ago my phone fell and the screen cracked.<br> I initiated a claim via the online claim form.<br> I was contacted by Smartphone Plus to arrange collection of my phone.<br> <br> On the 27 August 2015 I received the following email:<br> <br> Dear Rashid Khan,<br> <br> Your repair initiated through Smartphone Plus has been declared uneconomical to repair. Please contact MTN Insurance on *** to arrange your excess payment and replacement of your device within the next 30 days.<br> Once you have received your replacement, kindly contact us so we can arrange the collection of your loan device.<br> <br> Kind regards,<br> Charne Izaan Vass,<br> <br> Please do not reply to this email as it is automatically generated<br> <br> To date, I called the Insurance number a total of 8 times.<br> After following the voice prompts, I get told that the service is experiencing \Technical Difficulties"and to press 0 to speak to a consultant.<br> After doing so"