1 reviews | Active since Apr 2017
Inability to close ***** cases with their accounts department.
<p>Last year a contract was *****ulantly taken out using my ID number. I found out about it when I was contacted by one of MTN's debt collecting agencies (SAYA Recoveries). All information was sent to them and then refered back to MTN to close out. MTN however never wrote off the existing balance when closing the account. This balance has now been put onto my credit record as unpaid and handed over.</p> <p> </p> <p>This issue is now holding up the finacing of machinery for my company. Please get your legal department to contact me urgently. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Except for this automated responce, no contact from MTN. A truly useless company.
Except for this automated responce, no contact from MTN. A truly useless company.