FA
Ferial A
1 reviews | Active since Jun 2012
29 Dec 2015, 10:47
Inability to cancel contract
My father cancelled his (as well as our contracts - he is the main contract holder) a month ago via email, fax AND in the branch. This was done due to the numerous advice he received from various customer service reps by the dates that THEY specified. It appears that he has forgotten to cancel via smoke signal because HE STILL got a bill to say the account was overdue!!! Please fix this ASAP, as he will not pay this bill due to MTN's inability to cancel his contract as well as the other contracts associated with his account. Honestly, how hard is it to cancel a contract? Gobsmacked.
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Replies (1)
MTN South Africa's replyOfficial
30 Dec 2015, 11:47Hello Ferial_A,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Mr Marlie thank you for your time on line. We have cancelled the contract for cell *** and converted the number to prepaid. Allow +-2-24 hours. please do not load any data or airtime on this sim card until you have received the SMS to notify you. As per your online information that you request to cancel the other numbers you will call me and notify me with the cell numbers in question. Please see the cell numbers and expire dates:
***
***
***-cancelled and converted to prepaid. The last billing for this number is for December 2015.
***
***
***
The account is on cash and the account balance is R 3,355.63.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Mr Marlie thank you for your time on line. We have cancelled the contract for cell *** and converted the number to prepaid. Allow +-2-24 hours. please do not load any data or airtime on this sim card until you have received the SMS to notify you. As per your online information that you request to cancel the other numbers you will call me and notify me with the cell numbers in question. Please see the cell numbers and expire dates:
***
***
***-cancelled and converted to prepaid. The last billing for this number is for December 2015.
***
***
***
The account is on cash and the account balance is R 3,355.63.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply30 Dec 2015, 11:47
Official
Hello Ferial_A,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Mr Marlie thank you for your time on line. We have cancelled the contract for cell *** and converted the number to prepaid. Allow +-2-24 hours. please do not load any data or airtime on this sim card until you have received the SMS to notify you. As per your online information that you request to cancel the other numbers you will call me and notify me with the cell numbers in question. Please see the cell numbers and expire dates:
***
***
***-cancelled and converted to prepaid. The last billing for this number is for December 2015.
***
***
***
The account is on cash and the account balance is R 3,355.63.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Mr Marlie thank you for your time on line. We have cancelled the contract for cell *** and converted the number to prepaid. Allow +-2-24 hours. please do not load any data or airtime on this sim card until you have received the SMS to notify you. As per your online information that you request to cancel the other numbers you will call me and notify me with the cell numbers in question. Please see the cell numbers and expire dates:
***
***
***-cancelled and converted to prepaid. The last billing for this number is for December 2015.
***
***
***
The account is on cash and the account balance is R 3,355.63.
Kind Regards,
Alice van der Merwe
***
Best regards,