MM
Mark M

1 reviews | Active since Nov 2015

23 Nov 2015, 07:54

Inability of MTN to send Invoices!

I was on a MTN Topup 350 contract which expired in OCT 2015. I never received my AUG, SEP or OCT Invoices from them as I usually would every month! My ****tract then came to an end and my number was changed to prepaid. I've spent from the 15th of OCT until now trying to retrieve those Invoices which I so desperately need for work purposes! I've been in to 3 different MTN stores and phoned customer care countless times with no luck. I keep getting told that because I'm no longer a contract customer they can't send me my invoices. <br> <br> I've been extremely patient in trying to get this resolved and MTN have been less than helpful. I really hope that there is someone capable at MTN that is able to assist me! <br> <br> Regards<br> Mark Malherbe

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Nov 2015, 10:47
Official
Hello Markherb,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

We have now requested the statements & invoices for the month's of August, September & October 2015 to be retrieved by one of our Billing Administrators. Once i receive the billing, i will forward it accordingly.

Regards
Tim
MTN Complaints Management Team: REQ:***