Inability for service,Taking NO Responsibility

10 YEARS LOYAL CUSTOMER<br> 16/10/2015 - Received the MTN data device.I was RICA'd - everything was in order.That evening the device didn't want to connect on the network.I called the call center several times after more tries I was answered.Then transferred pillar to post. in the end the couldn't assist me because I haven't been RICA'd. I explained that I had been as per the Activation request sheet<br> 17/10/2015 - I returned the data device back to MTN store -within 24 hrs-Grergory told be they couldn't cancel the contract. He phoned the call centre.The operative explained that he COULD cancel it. After a back and fro discussions with the Mpho,Gregory and the call centre Gregory and Mpho said they can take it back. THEY CHECK THE BOX AND ALL THE CONTENTS, THEY AGREED THAT ALL IS WELL AND WILL CANCEL MY CONTRACT. I had to follow up during the week<br> 24/10/2015 -I returned to follow up. i was told that the cancellation has been accepted to for me suppling the SIM card holder.I went looking for it<br> 25/10/2015-I returned to the store explaining that I could find it. I was told they couldn't help. IT WAS NOT THEIR PROBLEM THEY COULD DO NOTHING JUST A VENDOR. screaming match.