JC
Janine C
1 reviews | Active since Mar 2009
23 Feb 2015, 21:19
In response
http://hellopeter.com/complaints/phantom-service-centre-*** <br> *** <br> I have finally managed to get the account number and paid. Why have you had my phone 2 months with no feedback and no one answering calls?<br> Your call centre is appalling!
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Replies (1)
MTN South Africa's replyOfficial
05 Mar 2015, 10:35Hello janineco,
We are truly sorry for any inconvenience caused and for the delayed response. It is not our intention to have dissatisfied you in any way.
We have checked the booking, we see that your payment was received and the device was sent back to store for you to collect.
We have also now reported the issue with the service breakdown experienced with the call centre to the management team of our High Volume Repair Centre.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response. It is not our intention to have dissatisfied you in any way.
We have checked the booking, we see that your payment was received and the device was sent back to store for you to collect.
We have also now reported the issue with the service breakdown experienced with the call centre to the management team of our High Volume Repair Centre.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply05 Mar 2015, 10:35
Official
Hello janineco,
We are truly sorry for any inconvenience caused and for the delayed response. It is not our intention to have dissatisfied you in any way.
We have checked the booking, we see that your payment was received and the device was sent back to store for you to collect.
We have also now reported the issue with the service breakdown experienced with the call centre to the management team of our High Volume Repair Centre.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response. It is not our intention to have dissatisfied you in any way.
We have checked the booking, we see that your payment was received and the device was sent back to store for you to collect.
We have also now reported the issue with the service breakdown experienced with the call centre to the management team of our High Volume Repair Centre.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,