***** in MTN

Early in 2024, I was contacted by MTN offering me an upgrade or new contract, I stated that I wanted to port a number to MYN, no contract or upgrade, the consultant said he could and would help with the port of a number, to my surprise he opened 2 new contracts, I told him to cancel the new contracts, which he claimed he did, port never happened, a month later I was debited with a new contract amount, I escalated it an a further month later got confirmation it was cancelled, no further issues until Sept/Oct 2025, when someone at MTN decided to activate cancelled contract and debit my account with “outstanding” money, I escalated this to the ***** department and have been going back and forth for 5 months now to get the contract cancelled and my account back to normal