In-house ********** at EmptyN

<p>On the 15th of June 2017 14:07, I received a call on my work number from Ahmed Seedat , MTN Gateways, Durban. Ahmed informed me that my account (A ********** ) was **********ly upgraded on the 9th of June, somebody purchased an iPhone 7 using my details. Even if I wanted to take up an iPhone, why should I do so when I know that a new iPhone is set to be announced in September 2017, which is 4 months from now?</p> <p> </p> <p>Upon this alert from Ahmed, I then remebered that on the 5th of June 2017. I received a call from ********** at 14:50 (missed call at 11:21). Upon my response to the incoming call, I was greeted by a woman of an Indian decent who introduced herself as a consultant from MTN, Ugrade Department, i didn't get her name because at that time I was not aware of the subsequent matters that may arise from that call. She laid down the story about my account being due for an upgrade, my response to her was that I have been aware that my account was due for an upgrade since March 2016, and I am currently on a month to month data contract which I am satiesfied with. She didn't like my response and she started to be rude and tried to force a sale in which I refused to take up anything that she was trying to sell.This woman was persistently trying to upgrade my account which I condemned and totally refused to take up the upgrade.</p> <p> </p> <p>What is ironic is that the woman sounded like a woman of an Indian decent and the contract was upgraded in Durban which is the only town in the world that has more Indians than India??? I haven't been to Durban in a while. From my point of view, this upgrade was an inside job. THESE ******* ARE LIVING WITHIN THE CORRIDORS OF MTN.</p> <p> </p> <p>As I was instructed by Ahmed to provide a certified copy of my ID and an affidavit to state my case, I went on to provide Ahmed with the relevant documents on the 20th of June. After numerous attempts to get a ***** investgation reference number from him, he finally sent it through on the 28th of June 2017 and the reference number from MTN is REF: Request REQ: ********** and he gave me a the ***** Department telephone number ********** 000 and confrmed that I can contact the ***** Department and request about the latest updates of my case.</p> <p> </p> <p>I then took it upon myself to call the number that was provided where I spoke to a woman by the name of Elaiza Tseke from the ***** Department. She then informed me that Service Desk request that was logged by Ahmed was logged less than 48 hours ago and it has not been assigned to anyone. She then said she will assing it to someone who will in call me within the next 48 hours because the SLA is 48 hours</p> <p> </p> <p>It has now gone past 72 hours, I haven't recieved any call/communication from MTN. I have tried calling the ***** Department number, after holding for more than 20 minutes I decided to hang up and started writting this little piece of an article to tell the world what is really happening at EmptyN. I haven't paid the account because I am waiting for the outcome of this case so that I can pay what I have agreed to pay when I took the Month to Month data deal and not pay for the ********** upgrade that was done internally without my approval or consent.</p> <p> </p> <p> </p>