CW
Cathy W
1 reviews | Active since Aug 2013
01 Apr 2016, 09:15
in correct contract and account
Have been speaking to customer care for the last 10 days. No luck to sort out the problem. Spoke to a supervisor on the 31 March, Legego. Was told the matter will be sorted out and he will personally phone me back before close of business. No call was received. When you phone the switchboard you hold on for approximately 10 - 15 minutes before call is answered
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Replies (1)
MTN South Africa's replyOfficial
06 Apr 2016, 14:41Hello wwwwww,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The account has been billed extra for call charges after the 500 minutes has been used up. The account is on an open package.
We have requested for the itemized billing report. Please find the attach as per customer email function.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The account has been billed extra for call charges after the 500 minutes has been used up. The account is on an open package.
We have requested for the itemized billing report. Please find the attach as per customer email function.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply06 Apr 2016, 14:41
Official
Hello wwwwww,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The account has been billed extra for call charges after the 500 minutes has been used up. The account is on an open package.
We have requested for the itemized billing report. Please find the attach as per customer email function.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The account has been billed extra for call charges after the 500 minutes has been used up. The account is on an open package.
We have requested for the itemized billing report. Please find the attach as per customer email function.
Kind Regards,
Alice van der Merwe
***
Best regards,