In collection plan???? Really?

This is ridiculous. I called you on 29/03 to cancel one of my contracts that was already completed months ago and i was advised I will be debited end of the month for the other account ONLY.

I know how difficult it is to get a refund so i returned the debit order as an incorrect amount for the full amount as before. I then contacted you via your website to ascertain what is going on and you tell me my account is in arrears with double the usual amount and my phones are on a collection plan.

Do you really think you can get away with ******ion?

No call. No contact. I have been a customer for numerous years and have never ever returned or had a month go unpaid and this is how you deal with a dispute?