AC
Anisa C
1 reviews | Active since May 2015
12 May 2015, 16:19
In a State of Shock
I just pulled my MTN statement from the internet - for someone with an average spend of R350.<br> I received a bill of R2059????<br> Still shocked - what do I do ? <br> I will not pay this amount - & to top it off the call center agent gave me a number for Arthur a billing agent & that number doesn't exist?<br> <br> Please can I get some help here.<br> <br> <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
15 May 2015, 09:58Hello anisacassim,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the matter has been investigated by our billing team. The charges are valid and billed correctly, therefore there is no credit due. There was an amount of 2267.30MB of data used.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the matter has been investigated by our billing team. The charges are valid and billed correctly, therefore there is no credit due. There was an amount of 2267.30MB of data used.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply15 May 2015, 09:58
Official
Hello anisacassim,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the matter has been investigated by our billing team. The charges are valid and billed correctly, therefore there is no credit due. There was an amount of 2267.30MB of data used.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the matter has been investigated by our billing team. The charges are valid and billed correctly, therefore there is no credit due. There was an amount of 2267.30MB of data used.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***