TT
Tertia T

1 reviews | Active since Jul 2011

03 Mar 2016, 15:25

In 24 hours Numbers will be ported and available

I have been negotiating moving my Autopage Cell Contract to MTN since the middle of February 2016. I was advised by Mina Meyers that I should wait until the numbers are made pre-paid, which I did.<br> , <br> On Monday, 29 February 2016, I concluded the contracts with Ms Meyers, got the handsets and was assured by Ms Meyers that my numbers will be available within 24 hrs. <br> <br> To date, many phone calls and a personal visit to the branch and another promise of 24 hours later made yesterday (2/03/2016 at 12.00), the numbers are yet to be activated by MTN<br> <br> I tried to call the Head Office activation department, only to be referred back to the branch. If I try to call Ms Meyers now, her phone goes to voicemail. I am very disappointed by the service received from MTN.

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Mar 2016, 21:41
Official
Hello Tertiat,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We have requested assistance from our port support team, you will be provided with feedback.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***