Imraan Hussain (GM MTN)- Unacceptable Service

My phone (Xperia M) was approved as a warranty assessment (the M5 had been recalled & then new stock supp**** to MTN).However I was and still am uncomfortable receiving the an M5 due to the issues I had with it. I relocated to JHB. An MTN store in JHB was willing to provide me with any phone as long as the monthly premium is greater than my current contract (to which I chose the S6 Edge). The GM (General Manager) from Gateway, refused and insisted (via staff) I take the same device or pay the difference in price of the device between the M5 & Samsung S6 edge which was going on special for R419 pm.<br> <br> The area manager,Adhil, did not respond to any of my calls or sms' either.<br> <br> I had no phone for about 2 weeks.<br> I went from JHB to DBN just to sort out this issue,but I got to the store a bit late and the manager on duty said there is nothing he can do, the instructions come from the GM,so I asked to speak to him. The manager said since it's late I must come back the next day. So I did, and the GM refused to speak to me.<br> <br> I took the m5 as I have no phone, but a staff member replaced my screen guard out of his own pocket, because that is how the store operates and what the GM expects