Impunity

I reported a coverage issue to MTN on the 9th March 2023 ,after noticing that from the 6th March 2023 that I was having a difficult time connecting to the internet, the service champion told me that on their side everything looks ok , and I informed her that this was not the case , again on the 15th March 2023 I reached out via twitter they sent me a questionnaire which I filled in and sent back immediately they promised to send it to the relevant department I followed up a few days later ,they had me start the process all over again and I did , I then reached out via Facebook and I was given the same questionnaire which I filled in they responded with a reference number , I informed them that call quality had dropped substantially , I followed up a few days later they said the had asked the coverage department for feedback I'm still waiting it's been a week , I informed the that I have to travel to town to use my data and this was costly and also my data was going to expire because I couldn't use it no feedback till my data expiring losing over 40gigabytes of data , I have since taken a breather from their network but I do want my data back at the very least , I've provided multiple numbers of people having the same issue as me , I feel that the networks attitude towards us as customers is rather disgusting.