Improve customer service!

I wouldn't even have given them one star if I had the option. Terrible customer service, take forever to return emails. After giving me a runaround, I've reached two of their agents who couldn't assist me.

I was billed in September for my home fibre Internet subscription to run in October, October has begun and I don't have Internet connection - no one to assist, I can't even get where I can cancel the contract. I am disgustingly disappointed.