NN
Newman N
1 reviews | Active since Nov 2015
23 Nov 2015, 15:59
improperly billed for un authorised credit terms
I have upgraded on a top-up contract with minutes, data and sms only, meaning that when any of my bundles ran out I can top up with no issues. The problem started when I ran out of airtime and immediately an sms comes through stating that I have used up my non-expiry airtime and recurring internet volume. After this they smsd that I owe R960 and shut down my network so I could no longer use my phone. When I phoned customer services they gave me different explanations and the \system is always down". When I went to the store MTN Workshop"
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Replies (1)
MTN South Africa's replyOfficial
24 Nov 2015, 14:12Hello @snqobile1,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the relevant team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the relevant team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
MTN South Africa's reply24 Nov 2015, 14:12
Official
Hello @snqobile1,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the relevant team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the relevant team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***