JT
Jenesque T

1 reviews | Active since Jul 2011

26 Jan 2016, 22:46

Impossible to use the myMTNza mobile app

How terribly difficult is it to design and develop such a basic application? It doesn't have any fancy functionality. It doesn't have any functionality at all. Hundreds of thousands of apps - much more complex and definitely more functional, have been and are still being developed by enterprises MUCH smaller than your own. <br> <br> Yet it is evident that it's \mission-impossible"for [URL Removed] MTN to provide an simple app facilitating (reluctant customers) mobile networking needs. You've got our hands tied behind our backs. Basically forcing us else where. Your application is unstable and a hindrance. <br> The multitude of complaints directed at your enterprise speaks volumes.<br> I wonder how you are still in business.<br> Dismal service delivery MTN."""

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Jan 2016, 08:34
Official
Hello jenesque,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that an escalation has been sent to our technical division for assist relating to the MTNza application. A call back will be done during the co**** of today.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards
Kevin.