Impossible to Upgrade

I have tried for the past month to upgrade my MTN contract and there are just too many issues. On every phone call there is a new issue and the 3rd party Mondo just ends the call and does not even try to assist.

When going through the online upgrade it says you get the Galaxy watch 6 for free when upgrading online but when they phone you there is an additional charge.

On my last phone call I was informed that my account is now blocked due to ***** and that I have to make yet another call to another department and submit my ID.

Well done MTN you jave made a sime upgrade process absolufe hell. I am done and will be cancelling my MTN contract after 15 years.