SB
Schalk B
1 reviews | Active since Sept 2015
16 Sept 2015, 17:01
Impossible to update banking details!
I have been sending emails back and forth for over 5 weeks now to get my banking details updated for my MTN debit orders. They have provided a reference number, and now after phoning the \Help Desk"";but your support needs to stay updated and resourced with competent people in order to maintain client loyalty. """
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 13:40Hello SchallaBurger,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the matter has been escalated to the billing support team for urgent investigation and resolution.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the matter has been escalated to the billing support team for urgent investigation and resolution.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply17 Sept 2015, 13:40
Official
Hello SchallaBurger,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the matter has been escalated to the billing support team for urgent investigation and resolution.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the matter has been escalated to the billing support team for urgent investigation and resolution.
Best regards
Mantoa
REQ:***
Best regards,