EV
Etienne V
1 reviews | Active since May 2015
15 Oct 2015, 15:19
Impossible to speak to anyone at MTN!!!
I'm currently (but hopefully not too much longer) an MTN prepaid customer. I have taken out a contract with another cellphone provider and need to port my number from MTN. It is absolutely impossible to speak to anybody from MTN!!!! I tried 173 with no luck, i tried all MTN shops in Port Elizabeth with no answer. I tried random numbers I found on the MTN website, obviously with no luck at all. HOW CAN I SPEAK TO ANYONE THAT WORKS FOR MTN??? Useless customer service, and hopefully soon it will be good riddance!
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MTN South Africa's replyOfficial
16 Oct 2015, 12:04Hello ELVenter,
We are truly sorry for any inconvenience caused and for the breakdown in service.
Kindly note if you have opted to take up a contract with another service provider and require your exisiting number to be activated on the contract, you will need to complete a porting request with the service provider you've taken up the contract with.
They will then submit the porting request to our Porting Department and release the number accordingly. Alternatively you can send an e-mail to *** and provide your cell-phone number and SIM card number.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
Kindly note if you have opted to take up a contract with another service provider and require your exisiting number to be activated on the contract, you will need to complete a porting request with the service provider you've taken up the contract with.
They will then submit the porting request to our Porting Department and release the number accordingly. Alternatively you can send an e-mail to *** and provide your cell-phone number and SIM card number.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply16 Oct 2015, 12:04
Official
Hello ELVenter,
We are truly sorry for any inconvenience caused and for the breakdown in service.
Kindly note if you have opted to take up a contract with another service provider and require your exisiting number to be activated on the contract, you will need to complete a porting request with the service provider you've taken up the contract with.
They will then submit the porting request to our Porting Department and release the number accordingly. Alternatively you can send an e-mail to *** and provide your cell-phone number and SIM card number.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
Kindly note if you have opted to take up a contract with another service provider and require your exisiting number to be activated on the contract, you will need to complete a porting request with the service provider you've taken up the contract with.
They will then submit the porting request to our Porting Department and release the number accordingly. Alternatively you can send an e-mail to *** and provide your cell-phone number and SIM card number.
Regards
Tim
MTN Complaints Management Team: REQ:***