Impossible to speak to a call centre agent

I've been trying for many months to get in touch with mtn to query my number as I had registered it as number for life but unfortunately it no longer works. The mtn customer care numbers have no option to press, to speak to an a call centre agent. How can this be?? I've been to 2 different mtn stores. Both have confirmed this. A third store suggested I try the website, which I have,but nobody has responded. How does one speak to a consultant for help?? How is it possible that they have no consultants to attend to customers? Surely the CPA has regulations on this. Are they aware of MTNs no assistance call centre?<br> If you choose another option & manage to get a menu that allows you to speak to an mtn agent, when you select the option, it gives you a message saying you've exceeded the number of calls you're allowed to make to the callcentre & cuts you off !!! Amazing.<br> We are now in the final stages of setting up a business where in we are using the number in question ***) & have already printed forms,stationary etc. I want my number back!<br> Thank you