Impossible to reach anyone!
<p>I needed to cancel my 3G wifi data contract as I have installed fibre. Knowing how difficult it is to contact anyone at MTN is went into a branch on 3 March, filled in the forms and received a reference number. I have been billed again for May. I tried to contact the call center on 808 which is completely hopeless. The options do not include what I need to query and it is impossible to reach an operator. Most options are just automated responses. I then tried to respond to the billing email and a response comes back saying their mailboxes are full. This is not my only MTN account and certainly not the first time I have struggled to get hold of MTN. How are your customers supposed to contact you? I refuse to come into a branch again to resolve this matter, could anyone at MTN please speak to me!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8