HA
Henk A
1 reviews | Active since May 2015
05 May 2015, 09:59
Impossible to reach
Trying to reach helpline as there is apparently data left on my bundle but all my airtime was used up downloading an OS upgrade. still states that I have data but no airtime
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Replies (1)
MTN South Africa's replyOfficial
17 May 2015, 09:56Hello inuse,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that after your internet bundle was depleted, you were then charged from your airtime balance because you were left with the Night Express Giveback bundle. The Night Express bundle is a promotion where you receive giveback data with every data bundle purchase which can only be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that after your internet bundle was depleted, you were then charged from your airtime balance because you were left with the Night Express Giveback bundle. The Night Express bundle is a promotion where you receive giveback data with every data bundle purchase which can only be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply17 May 2015, 09:56
Official
Hello inuse,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that after your internet bundle was depleted, you were then charged from your airtime balance because you were left with the Night Express Giveback bundle. The Night Express bundle is a promotion where you receive giveback data with every data bundle purchase which can only be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that after your internet bundle was depleted, you were then charged from your airtime balance because you were left with the Night Express Giveback bundle. The Night Express bundle is a promotion where you receive giveback data with every data bundle purchase which can only be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,